Inês Isabel Martins de Almeida Francisco
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Inês Isabel Martins de Almeida Francisco
- 2 years and 4 months, Jan 2011 - Apr 2013
Client Manager (Merchant Services Spain)
American Express Services Europe Ltd.
Retail portfolio maintenance (150 accounts): processes optimization; portfolio growth & profitability increase; strategic & marketing planning/implementation; cancelation threats management; new products implementation; cross-selling.
- 3 years, Jan 2008 - Dec 2010
CEO's Executive Assistant (Spain)
American Express Services Europe Ltd.
Country Manager’s office demands management: diary management; market visits organizing (business reviews); presentation decks execution; internal & external meetings coordination; customer complaints solving & follow-up; Audit processes coordination; Executive Board meetings organization & minute writing.
- 1 year and 9 months, Apr 2006 - Dec 2007EY (Ernst & Young)
Executive Assistant (Human Capital Department)
Human Capital Expatriate Department office demands management: internal & external meetings arrangements; department diary management; tax processes quality control; temporary & internship employees coordination; presentation decks execution; databases management.
- 1 year and 10 months, May 2004 - Feb 2006
Executive Assistant & Sales Executive
York Business, S.L.
Luxury Cars Import & Export: customer service; management & coordination of the Madrid office; vendors relationship management; customer complaints solving & follow-up; customer proposal decks execution; vehicle platting management; car selling.
Ausbildung von Inês Isabel Martins de Almeida Francisco
- 5 years and 4 months, Jan 2008 - Apr 2013
American Express (Training Courses)
The Client Manager Role (Madrid 02/2013), Effective Sales Presentations (Madrid 10/2012), Sales Techniques (London 11/2011), Economics & Accountability (London 06/2011), Anti-money Laundry Prevention (Madrid 07/2009), Leadership Workshop (Madrid 09/2008).
- 5 months, Oct 2003 - Feb 2004
NGO's Management & Promotion
Universidad Complutense de Madrid
- 3 years and 11 months, Sep 1998 - Jul 2002
International Relations
Universidade Autónoma de Lisboa
International Markets
Sprachen
Spanish
C1 (Fließend)
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
French
A1-A2 (Grundkenntnisse)
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