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Inês Isabel Martins de Almeida Francisco

Bis 2013, Client Manager (Merchant Services Spain), American Express Services Europe Ltd.
Madrid, Spanien

Fähigkeiten und Kenntnisse

...
Retail portfolio maintenance & development
Strategic Planning
Marketing Planning
Sales
Processes optimization
New products implementation
Risk & profitability analysis
International Expansion
Excelence in Customer Experience
Management Skills
Multi-task
Results focused
Committed
Enthusiastic

Werdegang

Berufserfahrung von Inês Isabel Martins de Almeida Francisco

  • 2 Jahre und 4 Monate, Jan. 2011 - Apr. 2013

    Client Manager (Merchant Services Spain)

    American Express Services Europe Ltd.

    Retail portfolio maintenance (150 accounts): processes optimization; portfolio growth & profitability increase; strategic & marketing planning/implementation; cancelation threats management; new products implementation; cross-selling.

  • 3 Jahre, Jan. 2008 - Dez. 2010

    CEO's Executive Assistant (Spain)

    American Express Services Europe Ltd.

    Country Manager’s office demands management: diary management; market visits organizing (business reviews); presentation decks execution; internal & external meetings coordination; customer complaints solving & follow-up; Audit processes coordination; Executive Board meetings organization & minute writing.

  • 1 Jahr und 9 Monate, Apr. 2006 - Dez. 2007

    Executive Assistant (Human Capital Department)

    EY (Ernst & Young)

    Human Capital Expatriate Department office demands management: internal & external meetings arrangements; department diary management; tax processes quality control; temporary & internship employees coordination; presentation decks execution; databases management.

  • 1 Jahr und 10 Monate, Mai 2004 - Feb. 2006

    Executive Assistant & Sales Executive

    York Business, S.L.

    Luxury Cars Import & Export: customer service; management & coordination of the Madrid office; vendors relationship management; customer complaints solving & follow-up; customer proposal decks execution; vehicle platting management; car selling.

Ausbildung von Inês Isabel Martins de Almeida Francisco

  • 5 Jahre und 4 Monate, Jan. 2008 - Apr. 2013

    American Express (Training Courses)

    The Client Manager Role (Madrid 02/2013), Effective Sales Presentations (Madrid 10/2012), Sales Techniques (London 11/2011), Economics & Accountability (London 06/2011), Anti-money Laundry Prevention (Madrid 07/2009), Leadership Workshop (Madrid 09/2008).

  • 5 Monate, Okt. 2003 - Feb. 2004

    NGO's Management & Promotion

    Universidad Complutense de Madrid

  • 3 Jahre und 11 Monate, Sep. 1998 - Juli 2002

    International Relations

    Universidade Autónoma de Lisboa

    International Markets

Sprachen

  • Spanisch

    Fließend

  • Portugiesisch

    Muttersprache

  • Englisch

    Fließend

  • Französisch

    Grundlagen

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