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Max Stephan

Angestellt, Head of Client Relations & Implementations Banking Germany, Fidelity Information Services GmbH
Nürnberg, Deutschland

Fähigkeiten und Kenntnisse

Leadership
Business Strategy
Customer Satisfaction Management
Service Delivery Management
IT Outsourcing
IT Service Management
ITIL
Pre-Sales
Project Management
Change Management
Risk Management
General Management
Teamleitung
Team Management
Team Leadership
Department Management
Head of Department
Abteilungsleitung
Managed Services
Strategic Consulting
Business Development
Strategic Management
international experience
IT Strategy Consulting
People Management
people management skills
Business Solutions
IT Solutions
Unified Communications
MPLS
Telco-Consulting
GSM
VoIP
Datacenter
Datacenter Services
Networking
Network Management
Network Monitoring
Network Operations
Contact Center Management
Customer Relationship Management
Contract Negotiation
Mobile Device Management
Mobile Devices
Business Process Management
Continuous Process Improvement
Cloud Services
Cloud Solutions
Telecommunications
IT-Consulting
IT Project Management
IT-Projektmanagement
Projektmanagement
IT Process Management
Wireless Communication
SQL Server
Service Management
Servicemanagement
Scrum
WebServices
UML
CRM
Prozessoptimierung
Consulting
Outsourcing
Kundenbetreuung
Business Intelligence
Strategie
IT Operations
IT Infrastruktur Management

Werdegang

Berufserfahrung von Max Stephan

  • Bis heute 4 Jahre und 11 Monate, seit Aug. 2020

    Head of Client Relations & Implementations Banking Germany

    Fidelity Information Services GmbH
  • Bis heute 9 Jahre und 9 Monate, seit Okt. 2015

    Interim Manager

    ms interim management

  • 9 Monate, Nov. 2019 - Juli 2020

    Head of Client Service Management

    FIS Global
  • 5 Jahre und 8 Monate, Feb. 2010 - Sep. 2015

    Global Service Manager

    Telefónica Global Solutions

  • 1 Jahr und 7 Monate, Aug. 2008 - Feb. 2010

    Leiter Business Service Management

    Telefónica o2 Germany GmbH & Co. OHG

  • 1 Jahr und 3 Monate, Nov. 2006 - 2008

    Account Manager Service Sales DTAG

    Alcatel-Lucent Deutschland AG

    Worldwide sales of complex Maintenance, Professional Services and Outsourcing projects based on value assessment.

  • 2005 - 2006

    Managed Services Consultant D-A-CH

    Lucent Technologies Deutschland GmbH

    Business consultant for complex (xxx Mio €) Maintenance, Professional Services and Outsourcing projects across D-A-CH based on value assessment. Consulting for integration and strategic re-organisation of huge service organisations in the telecom industry (field services, network operations). Design and Implementation of network operations organizations.

  • 2003 - 2005

    Customer Service Manager

    Lucent Technologies Deutschland GmbH

    Deputy Manager of the Service Management organisaton for the D-A-CH region. Member of the management circle of the D-A-CH service department. Internal business consultant for the strategic reorganisation of the D-A-CH service organisation.

  • 2000 - 2003

    Team Lead Technical Support Services IN

    Lucent Technologies Deutschland GmbH

  • 1998 - 1999

    Account Manager

    ipcas GmbH

  • 1997 - 1998

    Project Manager

    Orcom Systemhaus GmbH

  • 1995 - 1997

    Account Manager

    Orcom Systemhaus GmbH

  • 1992 - 1994

    Account Manager

    ipcas GmbH

  • 1991 - 1992

    Software Engineer

    Siemens AG

Ausbildung von Max Stephan

  • Management

    Open University Business School, Milton Keynes, UK

    Strategy; Business Operations; Creativity, Innovation & Change Mangement

  • Informatik

    FAU Erlangen-Nürnberg

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Grundlagen

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