Rafał Niewienda
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Rafał Niewienda
- Bis heute 10 Jahre, seit Aug. 2015
Sony Community - Expert
Sony Electronics Inc.
- 1 Jahr und 6 Monate, Juni 2012 - Nov. 2013
CH-EMEA IT Support Team Lead
Credit Suisse
I started to work within Credit-Suisse IT in 2012 was then after just a few months assigned to a new project where after a few months a was promoted to a Team Lead • Preparing trainings and training materials for new team members • Involved in the hiring process – interviews with candidates • Shift planning and work list management. • Proxy for Line Manager • Managing escalations and reclamations. • Knowledge sharing with all involved departments. • Preparing reports
- 2 Jahre, Juni 2010 - Mai 2012
Deputy Case Leader / System Support Group
Credit Suisse / Wipro BPO
Deputy Case Leader / System Support Group - Worldwide IT Support within Human Resources Systems for English- and German-speaking employees of Credit Suisse.
- 8 Monate, Apr. 2009 - Nov. 2009
Sales representative – Poland
Südrohr GMBH
Sales representative – Poland • Acquisition of new customers in Poland. • Selling steel pipes and profiles, preparation of offers and price negotiation. • Preparation of reports for the German Management • Acting as an intermediary between the headquarters in Germany and the customer in Poland • Preparing a database of quality certificates and a new website
- 10 Monate, Juli 2008 - Apr. 2009
Junior Analyst Contact Centre / System Support Group
Wipro BPO for Credit-Suisse
Junior Analyst Contact Centre / System Support Group - Worldwide IT Support within Human " Resources Systems for English- and German-speaking employees of Credit Suisse.
- 2 Jahre und 2 Monate, Mai 2006 - Juni 2008
Project Leader
W-Support.pl Sp. Zo.o
• Preparing documentation for new service software. • Preparing test scenarios. "" • Preparing training for other employees • Cooperating with German software developers
Ausbildung von Rafał Niewienda
- 3 Jahre und 10 Monate, Sep. 2006 - Juni 2010
Certificate of competencies, technician, IT
CKK Profesja Wrocław
Certificate of competencies, technician, IT
- 4 Jahre und 10 Monate, Sep. 2000 - Juni 2005
certificate of competencies, technician, Electronic Profile
Electric and Electronic Technical School in Kędzierzyn-Koźle
Secondary School Certificate, certificate of competencies, technician, Electronic Profile
Sprachen
Polnisch
Muttersprache
Deutsch
Muttersprache
Englisch
Fließend
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