Rene Harcsa

Angestellt, Head of Process & Quality Management, Netrics

Biel, Switzerland

Skills

Customer Experience Management
Customer Service Excellence
Account Management
Project Management
IT Service Management
IT Consulting
Beratung
Kundenbetreuung
Service Management
Servicequalität
Business Process Management
Quality Management
Efficiency
Optimisation
Kundenorientierung
Customer service

Timeline

Professional experience for Rene Harcsa

  • Current 4 months, since Jan 2024

    Head of Process & Quality Management

    Netrics
  • Current 4 years and 4 months, since Jan 2020

    Head of Service Management

    Netrics

    Account Management, Service Management, Service Quality, Service Excellence, Customer Experience

  • 3 years and 8 months, May 2016 - Dec 2019

    Account Manager

    Netrics

    Account Management, Service Management, Projekt Management, Delivery, Controlling, Kundenbetreuung, Verträge

  • 2 years and 6 months, Dec 2013 - May 2016

    Service & Project Manager

    in4U AG

    Service Management, Projekt Management, Kundenbetreuung, Delivery, Controlling

  • 3 years and 1 month, Oct 2010 - Oct 2013

    Senior Consultant / Projekt Management

    Wincor Nixdorf International GmbH

    Managed Services, ITSM, Systems Management, Cash Management

  • 8 years, Nov 2002 - Oct 2010

    IT Consultant / Projekt Management

    Wincor Nixdorf International GmbH

    Managed Services, ITSM, Systems Management, Cash Management

  • 2 years and 6 months, Jun 2000 - Nov 2002

    IT Junior Consultant / Systems Engineer

    Wincor Nixdorf International GmBH

Educational background for Rene Harcsa

  • 2 years and 10 months, Aug 1997 - May 2000

    IT / Informatik

    Siemens Nixdorf AG

Languages

  • German

    First language

  • English

    Fluent

Interests

Familie
Mountainbike
Snowboard
Beachvolleyball
Videoschnitt
Grafik&Design
Inline-Skaten

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