Werner Payer

Basic

Employee, Head of Service Desk, UNIQA IT Services GmbH

Wien, Austria

Skills

ITIL V3
Incidentmanagement
Problemmanagement
Servicemanagement
Eskalationsmanagement
Teamleitung
Customer Service
Teamentwicklung
Prozessoptimierung
Kundenorientierung
Lösungsorientierung
Kommunikationsfähigkeit

Timeline

Professional experience for Werner Payer

  • Current 9 years and 11 months, since Dec 2011

    Head of Service Desk

    UNIQA IT Services GmbH

  • 1 year and 7 months, May 2010 - Nov 2011

    Customer Support Director

    mobile messaging solutions (mms) GmbH

  • 2 years and 1 month, Feb 2008 - Feb 2010

    Senior Consultant

    Devoteam Consulting GmbH

  • 9 months, Apr 2007 - Dec 2007

    Network Planning

    eTel Austria AG

  • 6 years, Apr 2001 - Mar 2007

    Teamleader Customer Engineering

    eTel Austria AG

  • 3 years and 1 month, Mar 1998 - Mar 2001

    Switching Operations

    eTel Austria AG

  • 6 years and 5 months, Oct 1991 - Feb 1998

    Systemsupport im Export

    Ericsson Austria

  • 1 year and 3 months, Jul 1990 - Sep 1991

    Produktionsüberwachung, Support

    Impuls Computersysteme

Educational background for Werner Payer

  • 2 years and 10 months, Sep 1986 - Jun 1989

    Kolleg Nachrichtentechnik

    TGM Wien

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Wants

Erfahrungsaustausch
Herausforderungen
Neues

Interests

Videoschnitt
Fotografie
Mountainbike
Laufsport
Wandern

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