Albert Abady

Managing a project team from all IT domains at Lufthansa Information Management Hub Airlines responsible for • Setting up and managing a strategic Hub Airlines IT project • Identification of IT requirements & design of solutions • Applying new leadership and management tools – Agile techniques and frameworks

Product management for several Lufthansa online sales and marketing applications.

Managing a team of 30 members responsible for several workplace full-service models (Lufthansa Passage, Lufthansa Systems, Central Division, and HR) • Operations, Service support management, Projects, Service level management, and Product management • Managing the team maintaining Lufthansa Systems AG order system for all workplace full-service models • Responsible for approx. 12000 PCs and 380 locations worldwide

Managing a team of 6 members at Lufthansa Passage workplace full-service model

Managing a project team of 13 members responsible for Development and optimization of different IT-systems to provide service support tools for workplace full-service models

Freelance consultant - Service-Level-Manager at Lufthansa Systems

Working student - Service-Level-Manager at Lufthansa Systems

Freelance consultant and developer for web applications

Internship at Lufthansa Systems GmbH for obtaining higher education entrance qualifications

• Fundamental principles and practices to manage business processes in the digitalized world • Apply management principles to trends, perspectives and strategic opportunities related to the digital transformation • Challenges and opportunities digitalization offers