Erica Chenette

Serves as the Head of Training & Development within the HR function accountable for enterprise‑wide Learning & Development and engagement. Leads and develops a dedicated L&D team supporting corporate office, managed hotels, and franchise properties. Drives learning, engagement, and COE strategies that strengthen capability, leadership effectiveness, culture, and operational performance, ensuring alignment with business strategy, growth priorities, and brand standards across a complex, matrixed organization.

Served as Head of Learning & Development for a legacy 10,000+ associate organization, building the L&D function from the ground up. Established the strategy, operating model, infrastructure, and team capability while serving as the organization’s senior instructional design authority. Led end‑to‑end learning design—from needs analysis through evaluation—to drive enterprise performance and growth across a multi‑location retail environment.

Served as a key member of the New Franchisee Learning Team, as a New Franchisee Learning Manager, responsible for designing, delivering, and scaling learning solutions that enabled franchisee and corporate workforce performance. Led end‑to‑end learning initiatives supporting new and existing franchisees, business leaders, and cross‑functional partners across a large, geographically distributed system.

Served in progressively responsible judicial operations roles within the Vermont Superior Court as a Court Docket Clerk & Training Facilitator, supporting multiple court divisions and statewide dockets. Trusted with sensitive, high‑volume, and highly regulated work requiring precision, discretion, and rapid learning.

Led day‑to‑day hospitality operations and culinary production for a high‑volume, quality‑driven café and bakery as the Executive Pastry Chef & Operations Manager. Held full responsibility for team leadership, training, food safety, production standards, and customer experience. Workforce training and coaching were central to operational excellence, consistency, and brand reputation.

Held progressive senior clinical operations roles across laboratory, inpatient, and outpatient care settings, supporting high‑acuity patient populations and multidisciplinary care teams. In every role, training, coaching, and procedural reinforcement were embedded as core responsibilities alongside frontline clinical work.

Bachelor of Science in Nursing coursework

Bachelor of Science in Nursing coursework