Gilles Guillaume`

• Managed a portfolio of up to 5 enterprise customers in Europe North from the Telecommunications industry including companies like Telenor, Orange, and Proximus, counting for over EUR 10M in Contract Values. • Led onboarding, adoption, and business value initiatives, significantly improving customer satisfaction. • Maintained strong customer relationships, providing strategic guidance. Led regular meetings with key stakeholders, positively impacting Customer Satisfaction and retention.

Oversaw a portfolio comprising 50 medium and strategic accounts across Belgium, Spain, and France, with a total portfolio value of EUR 1.3M in ACV, augmented by an extra EUR 200K in ACV through upgrades, while maintaining a retention rate of 93%. • Served as a consultant to customers by identifying use-cases and insights based on their requirements, co-defining a strategy, metrics, governance, and cadence to maximize their ROI.

• Tracked deals such as equity deals, mergers, acquisitions, debt rounds and ICOs by researching records pertaining to the nancing information of entrepreneurial companies through news articles, press releases, SEC forms, government lings and social media announcements • Contacted executive level to verify and update company financing data and other proprietary information