T. Rachael Wonson

Angestellt, Director of Alliances, Hitachi Consulting
Irvine, United States of America

Fähigkeiten und Kenntnisse

Customer Relations Management
Customer Service Management
Quality Monitoring/Assurance
Call Center Management
Partner Enablement Programs
Channel Sales
International Business Development
Field Service Software
Work Order Automation Software
Service Management Software.

Werdegang

Berufserfahrung von T. Rachael Wonson

  • Current 19 years, since Jun 2007

    Director of Alliances

    Hitachi Consulting

    Iteration2 was acquired by Hitachi Consulting in June 2007. I lead the Customer Support Organization, Education Department and Global Partner Channel. Hitachi Consulting is a Microsoft Dynamics VAR. We developed the Field Service Industry Solution for Microsoft Dynamics AX. I am currently focused on building out our global partner channel in North America, Europe and Latin America.

  • 2 years and 1 month, Jun 2005 - Jun 2007

    Chief Client Officer

    Iteration2

    Responsible for developing, implementing and ensuring excellence in customer service systems and procedures across the organization. Managed the Customer Support Organization, Education Department and Partner Channel.

  • 5 years and 11 months, Aug 1999 - Jun 2005

    Supervisor of Education and Customer Relations

    FieldCentrix

    Responsible for Application Support, Pre-Sales Consulting, Customer Reference Management and Development of Internal and External Education Programs.

Ausbildung von T. Rachael Wonson

  • 2 years and 1 month, Sep 2001 - Sep 2003

    Business Management

    California State University-Fullerton - College of Business and Economics

Sprachen

  • English

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